配送ポリシー

PSA grading: shipping, preparation and return

Service terms version: 2026-09-28-v3.

Scope and priority: This section applies specifically to PSA grading services and the customer-owned cards entrusted for those services. Where a general retail provision above conflicts with this section, this section governs the PSA service only. The general rules for ordinary retail purchases remain unchanged. Mandatory consumer rights always apply.

Included journeys and delivery to Cards Hub

Grading includes PSA grading, Cards Hub administration, batch handling/outer packaging, shipment from Cards Hub to PSA by FedEx Express, and the insured PSA→Cards Hub return. These transport charges are not charged again at checkout. Your inbound transport to Cards Hub is at your expense unless expressly agreed otherwise.

Preparation and receipt

Each card must arrive in its own sleeve and suitable semi-rigid CardSaver unless Cards Hub preparation was purchased for that card. Preparation is optional, never preselected, and costs EUR 1.95 per selected card, including sleeve, CardSaver and labour. Ordinary administration and outer batch packaging remain included in grading. Keep the cards in list order, include the order/submission reference, and protect them with rigid outer support and cushioning. Do not attach tape, stickers or adhesive tabs to cards or holders; do not alter cards or open existing slabs under the standard instructions.

If cards do not meet these requirements and preparation was not purchased, Cards Hub cancels the non-compliant submission, records the received condition and refunds services not performed. We do not automatically add a preparation fee or generic cancellation penalty. Collection or return is arranged separately; a return journey actually used is itemised, and any new return charge must be disclosed and expressly accepted before payment.

Start of work and dispatch

Preparation and submission handling start only after we physically receive your cards, verify payment and the required details, and the applicable 14-day withdrawal period from conclusion of the service contract has expired. You may separately request early performance using an optional, never-preselected checkbox; in that case authorised work may begin on physical receipt before that period ends. Physical receipt, payment, PSA registration and dispatch do not themselves waive withdrawal rights. No fixed dispatch cadence or dispatch deadline is promised.

PSA processing estimates begin at the relevant PSA receipt/registration stage and exclude preparation, transit and Cards Hub return checks. They are not guaranteed completion or delivery dates. The ordinary retail same-day dispatch promise for orders placed before 2:30 PM does not apply to grading.

Insurance and customer return

The optional outbound insurance in the configurator applies only to the Cards Hub→PSA journey, sent by FedEx Express, under the applicable documented cover. Select a band covering the combined declared submission value: EUR 100 / EUR 1.95; EUR 250 / EUR 4.95; EUR 500 / EUR 9.95; EUR 1,000 / EUR 19.95; EUR 1,500 / EUR 29.95; EUR 2,000 / EUR 39.95; EUR 2,500 / EUR 49.95. Above EUR 2,500, request a quote through the grading form. The outbound add-on does not cover customer→Cards Hub transport, store custody or final delivery to the customer. PSA→Cards Hub return transport is insured and included in the grading price. The declared value and a PSA service limit are not promises of unlimited compensation. Optional cover does not remove liability or mandatory remedies that cannot lawfully be excluded.

After grading and our return checks, choose in-store collection or delivery to the checkout address: DHL for Italy and FedEx for supported destinations outside Italy. The EUR 0 return-shipping product activates the destination rate at checkout; EUR 0 is not the delivery price. The charge is shown before payment and retail free-shipping thresholds do not apply. One return shipment is arranged per submission. If no service is offered for your destination, request a quote through the grading form before purchase. Checkout carrier dates refer to transit after the graded cards are ready and dispatched; they do not state when PSA grading will finish or when Cards Hub will dispatch the return.

Optional protection for delivery to you: select the return-protection request when configuring your submission. This records your interest only and adds no charge to the initial checkout. After the cards return from PSA, Cards Hub sends you the updated graded value proposed by our staff, the protection terms and a separate payment link. The price is 3% of the updated value agreed with you after grading, separate from delivery. If you selected the request, you do not need to contact us again to receive the proposal. You may accept, decline or ask for the proposed value to be reviewed through the PSA grading form. Cards Hub provides this additional protection directly. It activates only after your express acceptance of the proposal and payment, before dispatch; selecting the initial checkbox alone does not activate protection or authorise an automatic charge. If protection is not accepted and paid, the ordinary agreed return service applies with statutory and contractual rights unchanged. If you did not select the request initially, you may still ask through the grading form before dispatch.

We match returned cards and certificates to the submission before collection or delivery. Customer-owned cards do not become retail stock after a pickup window. We record actual shipment and return events; sending the outbound parcel to PSA does not mean the cards have been returned to you.

For grading information, submission status, inbound tracking, changes, special-service quotes and return-protection requests, use only the dedicated PSA grading form, quoting your order and submission reference where available. Email, Instagram and other channels are not handled for ordinary grading assistance. This operational routing does not invalidate withdrawal notices or other unequivocal declarations sent by any means permitted by applicable law.

PSA service provider: Cards Hub S.r.l., Via Giacomo Matteotti 4, 42122 Reggio Emilia (RE), Italy. VAT ID: IT03130470358. Certified email (PEC): cardshub@pec.it. Statutory contact and privacy rights remain as stated in the general policy.