物流政策

Order Processing
Orders placed by 2:30 PM on business days are shipped the same day. After processing, delivery times vary depending on the chosen shipping method and destination.

Shipping Methods
We offer several shipping options to meet your needs:

• BRT Italy Express Shipping: delivery within 2-3 business days.

• DHL Italy Express Shipping: delivery within 1-2 business days.
  
  

• In-store Pickup: shop online and collect your order in person. Orders placed with the In-Store Pick Up, must be collected within 7 business days from the official release date in case of preorders. You will receive an email confirmation once your order is ready for pickup at our location in Reggio Emilia. If you are unable to collect your order within this timeframe, please contact us before the deadline. Orders not collected within 7 business days may be cancelled and refunded at our discretion. In case of preorders, we reserve the right to return products to general stock after pickup window has expired.

• DHL & FedEx International Shipping: delivery times may vary depending on the destination country.

Shipping Costs
Shipping costs depend on the order weight, the selected shipping method, and your location. During checkout, you will be provided with an exact shipping cost estimate.

Shipment Tracking
All orders come with a tracking number that allows you to monitor your shipment. Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Address
Please provide a correct and complete shipping address at the time of order to ensure smooth delivery.

International Shipping
For international shipments, please note that customs duties or additional taxes may apply. These costs are the responsibility of the recipient and depend on the customs regulations of the destination country.

Customer Support
If you have any questions or concerns about shipping, please contact us at info@cardshub.it.

Sealed Case Shipping

Unless otherwise specified in your order notes, this factory-sealed case will be shipped exactly as received from the manufacturer (e.g. Topps). The external carton may show minor signs of wear that do not affect the sealed products inside. 

Responsibility and Risk
Cards Hub entrusts all shipments to selected couriers and always provides a tracking number to monitor your order.

In accordance with Article 63 of the Italian Consumer Code, the risk of loss or damage to goods remains with Cards Hub until delivery to the customer or a third party designated by them.

However, we cannot assume responsibility for delays, storage, or failed deliveries attributable to the courier once the shipment has been handed over, except within the limits set by applicable law.

For high-value orders, we strongly recommend selecting the insured shipping option, where available. Otherwise, any refunds for loss or damage cannot exceed the liability limits established in the courier’s contract.

It is the customer’s responsibility to provide a correct address and to be available (or delegate a trusted person) to collect the shipment within the timeframe indicated by the courier. In case of missed delivery or return to sender for reasons not attributable to Cards Hub, any reshipping costs will be charged to the customer.