Politique de remboursement

Right of Withdrawal and Refund Policy

Last updated: 5 August 2026

This policy applies exclusively to orders placed through the Cards Hub e-commerce website at cardshub.eu.

The statutory consumer rights described below apply to natural persons purchasing for purposes unrelated to their business or professional activity (the “Consumer”).

Right of Withdrawal

The Consumer may withdraw from a distance contract without providing any reason and without penalty within 14 calendar days.

The withdrawal period begins on the day the Consumer, or a third party appointed by the Consumer other than the carrier, takes physical possession of the goods. If items from the same order are delivered separately, the period begins when the final item is received.

To exercise the right of withdrawal, the Consumer must send a clear statement before the deadline to:

Order and Customer Support: support@cardshub.eu
PEC: cardshub@pec.it

The notice should include:

• Order number
• Customer’s full name
• Item or items being returned
• Delivery date

No registered letter or duplicate confirmation is required.

Returning the Goods

After notifying Cards Hub S.r.l. of the withdrawal, the Consumer must return the goods without undue delay and no later than 14 calendar days from the date of the notice.

Returns must be sent to:

Cards Hub S.r.l.
Via Giacomo Matteotti 4
42122 Reggio Emilia (RE)
Italy

Please include the order number inside the parcel.

The direct cost of returning the goods is borne by the Consumer. We strongly recommend using a tracked and adequately insured shipping service. Cash-on-delivery parcels will not be accepted.

The goods must be returned with all items, accessories and documentation originally supplied and, where reasonably possible, in their original packaging.

Missing or damaged original packaging does not automatically exclude the right of withdrawal but may be considered when assessing any reduction in value.

The Consumer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For collectible products, including trading card packs, boxes and cases, opening or removing manufacturer seals can cause a substantial reduction in value. This does not automatically remove the statutory right of withdrawal, but Cards Hub S.r.l. may deduct any objectively demonstrable diminished value from the refund.

Single cards and graded cards will be checked against their identifying characteristics, certification numbers, holders and documented condition.

Refunds Following Withdrawal

Cards Hub S.r.l. will refund all eligible payments received for the returned goods, including the cost of the least expensive standard delivery option offered for the order.

The refund will be issued without undue delay and no later than 14 calendar days after Cards Hub S.r.l. is informed of the withdrawal.

Cards Hub S.r.l. may withhold the refund until the goods have been received or the Consumer provides evidence that they have been returned, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction unless the Consumer expressly agrees to another method. No refund fee will be charged.

Additional costs paid for expedited, express or other non-standard delivery services will not be refunded beyond the cost of the standard delivery option.

Incorrect, Damaged or Non-Conforming Goods

If an item is incorrect, arrives damaged or appears non-conforming, please contact support@cardshub.eu as soon as reasonably possible and provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the external and internal packaging

If a parcel is visibly damaged upon delivery, the Customer should, where possible, accept it subject to a specific written reservation or refuse it if the damage is severe. Photographs of the parcel should be retained.

Failure to follow these recommendations does not remove any mandatory consumer rights.

Consumers benefit from the legal guarantee of conformity provided by Articles 128 and following of Italian Legislative Decree No. 206/2005, as amended.

The legal guarantee lasts two years from delivery. The remedies provided by law include repair or replacement and, where the applicable conditions are met, a proportionate price reduction or termination of the contract.

Necessary return and transport costs relating to an accepted conformity claim are borne by Cards Hub S.r.l.

Minor variations in colour, printing, cutting, centring or finish that are normal for the product and consistent with the manufacturer’s specifications are not automatically considered conformity defects. This provision does not limit the Consumer’s mandatory legal rights.

Statutory Exceptions

The right of withdrawal does not apply in the cases provided by Article 59 of the Italian Consumer Code and other applicable laws.

These exceptions may include:

• Goods made to the Consumer’s specifications or clearly personalised
• Other goods or services expressly excluded by applicable legislation

A collectible product being sold in sealed packaging does not, by itself, make it exempt from the right of withdrawal.

Business and In-Store Purchases

The statutory 14-day right of withdrawal applies to Consumers purchasing through cardshub.eu.

It does not apply to purchases made in the physical store or to purchases made for business or professional purposes, unless Cards Hub S.r.l. expressly agrees otherwise in writing.

This does not affect any mandatory remedies available for incorrect, damaged or non-conforming goods.

Contact and Return Details

Cards Hub S.r.l.
Via Giacomo Matteotti 4
42122 Reggio Emilia (RE)
Italy

Orders, returns and customer support: support@cardshub.eu
General enquiries: info@cardshub.eu
PEC: cardshub@pec.it

Optional Withdrawal Notice

The following wording may be copied into an email sent to support@cardshub.eu:

“I hereby give notice that I withdraw from the contract relating to order [order number] for the following item(s): [items]. The order was placed on [date] and received on [date].

Consumer’s name: [name]
Consumer’s address: [address]
Date: [date].”