Política de reembolso

Right of Withdrawal

The Customer has the right to withdraw from any distance contract, for any reason, without explanation and without any penalty, within 14 days from the delivery of the goods. The withdrawal may concern all products purchased – total withdrawal – or only part of them – partial withdrawal.

The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt to:

Cards Hub
Via Monzermone 3f
Reggio Emilia (RE)
42121 – Italy

The above communication may also be sent, within the same deadline, by certified email to cardshub@pec.it, provided it is confirmed by registered letter with return receipt within 48 (forty-eight) hours after the email is sent.

Returns

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service at info@cardshub.it. The product must be returned in its original packaging. It must not have been used, nor show any damage, even minimal, and must be in perfect cleanliness condition.

Once the return has been authorized, the Customer may ship the product to the following address:
Via Monzermone 3f, Reggio Emilia (RE), 42121 – Italy.

Cash-on-delivery parcels will not be accepted.

Once the Products are received (and their integrity verified), Cards Hub will refund the Customer as soon as possible, within a maximum of 30 days, the amounts paid. The Customer must provide their bank details for the refund.

Return shipping costs are entirely borne by the Customer. Upon receipt, Cards Hub will examine the goods to check for any damage or tampering (substantial integrity is an essential condition for exercising the right of withdrawal).

In case of damage during return transport, Cards Hub will notify the Customer (within 5 working days of receipt) so they can promptly file a claim with the courier and obtain reimbursement (if insured). In this case, the product will be made available to the Customer for collection, and the withdrawal request will be canceled.

Cards Hub assumes no responsibility for damage, theft, or loss of goods returned with uninsured shipments. During the withdrawal period, the Customer is responsible for the goods as custodian. In the event of damage or destruction of the product while in the Customer’s possession, the right of withdrawal will lapse.

All shipping and packaging costs for returning goods are borne by the Customer (as provided by Article 67, paragraph 3, of Legislative Decree No. 206 of 06/09/2005).

Replacement or Refund

In the case of defective goods, they may be returned to Cards Hub within 7 days from delivery. Shipping and packaging costs for the return are covered by Cards Hub.

The defective goods will be replaced or refunded if replacement with the same product is not possible.

If the Customer receives visibly damaged packages from the courier and/or carrier (broken or visibly damaged packaging), the following procedure applies:

If multiple packages are shipped, only the damaged package should be refused and returned to the sender. We will then contact the Customer to arrange replacement and/or refund.
If it is a single-package shipment, the entire shipment should be refused and returned to the sender. We will then contact the Customer to arrange replacement and/or refund.

If the defective product is out of stock, the Customer will be contacted to arrange replacement with an item of equal value and characteristics, or alternatively, a refund of the amounts paid.

Custom-made products will not be replaced if the buyer claims differences in colors and/or shades and/or shapes compared to the images published on the Website. The Customer acknowledges these differences as inherent characteristics of cardshub.it products.

Refund Methods

To request a refund, please contact our Customer Service via email at info@cardshub.it. If you are entitled to a refund, we will process your request on the first available working Friday.

Refunds are issued by 7:00 PM (CET) every Friday but may not be credited instantly depending on the payment method used at purchase.