Widerrufsrecht

PSA grading: cancellation, withdrawal and refunds

Service terms version: 2026-09-28-v3.

Scope and priority: This section applies specifically to PSA grading services and the customer-owned cards entrusted for those services. Where a general retail provision above conflicts with this section, this section governs the PSA service only. The general rules for ordinary retail purchases remain unchanged. Mandatory consumer rights always apply.

Consumer withdrawal and early performance

For eligible consumer distance contracts, you may withdraw without giving a reason within 14 calendar days from conclusion of the service contract. Use the dedicated PSA grading form, category cancellation/withdrawal, with the order reference and an unequivocal statement. Notices sent through other legally permitted means remain valid; neither a registered letter nor a duplicate notice is required.

After an express early-performance request, a withdrawal may give rise only to a proportionate amount for service actually supplied, and only if the information and other conditions required by law were satisfied. We provide an itemised reconciliation. The right is lost after full performance only with the prior express consent and acknowledgement required by law. Payment, physical receipt, entry into PSA systems or shipment to PSA do not alone remove it. If cards have already been sent, we check whether PSA work can be stopped and arrange return; we do not treat shipment as an automatic waiver.

Preparation and submission handling start only after we physically receive your cards, verify payment and the required details, and the applicable 14-day withdrawal period from conclusion of the service contract has expired. You may separately request early performance using an optional, never-preselected checkbox; in that case authorised work may begin on physical receipt before that period ends. Physical receipt, payment, PSA registration and dispatch do not themselves waive withdrawal rights. No fixed dispatch cadence or dispatch deadline is promised.

Refunds and return of your cards

Amounts due are refunded without undue delay and, for a valid statutory withdrawal, within 14 calendar days after we receive the notice. We use the original payment method unless you expressly agree otherwise without a refund fee. Any lawful proportionate charge for completed work is identified separately. The retail rule permitting refunds for purchased goods to be withheld until their return is not automatically applied to an unperformed grading service.

Your cards remain your property. Following cancellation or withdrawal, we arrange collection or the agreed return shipment. Direct return costs disclosed before purchase remain at your expense where legally applicable. A return journey actually used is itemised separately; any new cost or different method requires express agreement before payment. Unused optional services and shipping charges are included in the reconciliation where refundable. There is no blanket no-refund rule.

Non-compliant preparation

Each card must arrive in its own sleeve and suitable semi-rigid CardSaver unless Cards Hub preparation was purchased for that card. Preparation is optional, never preselected, and costs EUR 1.95 per selected card, including sleeve, CardSaver and labour. Ordinary administration and outer batch packaging remain included in grading. Keep the cards in list order, include the order/submission reference, and protect them with rigid outer support and cushioning. Do not attach tape, stickers or adhesive tabs to cards or holders; do not alter cards or open existing slabs under the standard instructions.

If cards do not meet these requirements and preparation was not purchased, Cards Hub cancels the non-compliant submission, records the received condition and refunds services not performed. We do not automatically add a preparation fee or generic cancellation penalty. Collection or return is arranged separately; a return journey actually used is itemised, and any new return charge must be disclosed and expressly accepted before payment.

Changes, grading outcomes and additional costs

Request a change or cancellation through the dedicated grading form. We check the actual processing stage; a request does not mean PSA has already stopped work. A grade lower than expected or PSA refusal does not itself establish a right to a full refund for work properly performed, but mandatory rights remain unaffected. For a PSA upcharge, staff records the reason and amount and sends a separate proposal with a payment link tied to your submission. Payment accepts that disclosed proposal; it is not an automatic charge. We confirm the change to PSA only after your recorded decision. Silence or an initial checkbox does not approve a later upcharge.

Optional protection for delivery to you: select the return-protection request when configuring your submission. This records your interest only and adds no charge to the initial checkout. After the cards return from PSA, Cards Hub sends you the updated graded value proposed by our staff, the protection terms and a separate payment link. The price is 3% of the updated value agreed with you after grading, separate from delivery. If you selected the request, you do not need to contact us again to receive the proposal. You may accept, decline or ask for the proposed value to be reviewed through the PSA grading form. Cards Hub provides this additional protection directly. It activates only after your express acceptance of the proposal and payment, before dispatch; selecting the initial checkbox alone does not activate protection or authorise an automatic charge. If protection is not accepted and paid, the ordinary agreed return service applies with statutory and contractual rights unchanged. If you did not select the request initially, you may still ask through the grading form before dispatch.

For grading information, submission status, inbound tracking, changes, special-service quotes and return-protection requests, use only the dedicated PSA grading form, quoting your order and submission reference where available. Email, Instagram and other channels are not handled for ordinary grading assistance. This operational routing does not invalidate withdrawal notices or other unequivocal declarations sent by any means permitted by applicable law.

PSA service provider: Cards Hub S.r.l., Via Giacomo Matteotti 4, 42122 Reggio Emilia (RE), Italy. VAT ID: IT03130470358. Certified email (PEC): cardshub@pec.it. Statutory contact and privacy rights remain as stated in the general policy.